Frequently Asked Questions
Read on to see the answers to most-queried topics here at Reload PC.
See also: Terms and Conditions · Warranty
Our products and sales
When can I get free delivery/shipping?
We are pleased to offer free delivery/shipping in the following circumstances:
- Promotion-based: There may be a promotion for “Free Shipping” for certain products
- Price-based: Products where the price is over $2500 ^
- Custom: Often for your custom-commissioned PC build, we may waive your delivery/shipping costs
- Sydney: If your delivery address is within the Greater Sydney area, please reach out to us and we’ll give you a discount code to use
^ Price-based free delivery/shipping is calculated from the price after any discounts
Can you swap X, change Y or remove Z?
Yes, depending on what system and the type of part you intend to swap. For example, with our pre-built systems, we are usually able to change the graphics card and/or storage drives. Other component-swap requests may incur a custom build fee. Read more about this on the terms and conditions page.
How can I pay?
We accept several online payment methods through our checkout. We offer the following online payment methods:
- Direct bank deposit (EFT/Bank transfer)
- Credit card (via PayPal)
- PayPal
Please note that deliveries will not be dispatched until online payment is received in full. Orders that have not been paid for after seven (7) days will be cancelled.
What are your bank account details (EFT)?
If you have selected bank transfer/deposit (EFT) as your payment option, here are the account details:
- Name: Reload PC
- BSB: 032-120
- Acct No: 222 755
- Description: Include your name, or order reference number
Do you have a warranty?
All our pre-built and custom-built system come with a seller (parts and labour) warranty as well as all applicable manufacturer warranties. Read more about our warranty policy.
Do you accept returns or exchanges?
Where a major failure has occurred, you are entitled to a refund under the Australian Consumer Law. You are also otherwise entitled to a return or exchange if required under other applicable laws of Australia. Where there is a change of mind, we do not accept returns or exchanges - please make sure you are selecting what you want before finalising your purchase! If you are ever unsure about what you are looking for, we are always happy to advise on the type of components that are appropriate for you and your budget.
I have a problem with my purchase. How can I get help?
As a customer of ours, we’re happy to provide you with help and support for your gaming PC. If your system is not working as intended, and you are within the warranty period, we will arrange a ‘return to base’ to get you up and running again. Please have your invoice handy to refer to your order/invoice number, for quick identification.
Can you give me a discount or accept an offer?
We usually have some great deals under $1000 on this page. No, we don’t accept offers – but we can accommodate your budget in a custom system build. All of the builds on our custom builds page were built and delivered strictly in accordance with each customer’s budget!
Your information security
What information do you track about me?
Our website uses Google Analytics to anonymously track visitor sessions. We may also use Facebook’s Messenger integration which may install a pixel on our website.
What information do you store about me?
If you make an order through our online checkout, the personal details you entered will be sent to us for processing and handling of your order. These personal details will be kept on our records for as long as your warranty period lasts, and/or in line with our legal and compliance obligations. We use this information only to:
- Create your tax invoice and receipt
- Contact you regarding your order
- Fulfil the delivery of your order
We will never send or pass on your information to third parties.
How secure is your online checkout and payment?
Our online payments capture entirely uses PayPal, allowing you to choose to pay with your credit/debit card, or your PayPal account. Once you start the payments process, you are taken to PayPal’s secure popup website. We never see your credit card details or your PayPal account login.
Otherwise we accept bank account direct deposit transfers, which presents no risk to your own identity or information.
When you start the PayPal payment process, as with online payments in all circumstances, you should check to see that your current page is “secure” (with a green padlock or similar) and that you are using the correct domain name, not a fraudulent site.
How we do what we do
What’s the Reload PC “difference”?
Knowledge and advice: We can help give you advice on recommended combinations for what you need, including the best prices for getting there.
Time and investment: We invest lots of time and care into building high-quality systems. Each of our gaming machines is delivered with a clean aesthetic, and fully functional parts. We love system building, and for us it’s grown into a shop where we can provide customers with aesthetic PCs that others can’t match!
One of a kind: Each of our Gaming PCs are tastefully designed and usually follow a theme, which also include small form factor, cube-shaped PCs and colour-based interior design schemes!